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Frequently Asked Questions
Answers to the questions we hear most often. For anything else, our Customer Care team is here for you.
Orders & Shipping
We offer worldwide delivery with secure, tracked shipping.
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days, depending on your location.
Once your order has shipped, you’ll receive a tracking link by email.
Returns & Exchanges
Yes, you may return unused items within 30 days of delivery.
Exchanges are available for the same or higher value items within 30 days.
The Perfume Capsule™
Each Bellarose jewel contains a patented capsule that holds 1–2 drops of your favorite perfume. The scent remains enclosed for up to 5 days, even after showering.
Yes. Our materials are hypoallergenic and water-resistant, ensuring safety and comfort.
Simply open the capsule, add 1–2 drops of perfume, and close. A ritual that takes seconds.
Materials & Warranty
Bellarose jewels are crafted from 316L stainless steel or 14K gold plating.
Yes, every piece is covered by our 50-year guarantee — protecting against material or craft defects.
Yes. They are designed to resist daily exposure, including showering.
Payments & Customer Care
We accept all major credit cards and secure online payment methods.
Through our Contact Page, email, or Customer Care. We aim to respond within 24 hours.
Still have a question?
Contact our Customer Care team here.